Returns and Exchanges must be made within 30 days of the Ship Date.
Merchandise must be:
- Unworn and unwashed.
- Free of any scents, stains, or hairs.
- With the original tags attached.
- Purchased through our website.
Purchases made at a boutique must be returned there.
Please note that your order may be ineligible for return
if it does not meet these criteria.
SALE and CUSTOMIZED items are FINAL SALE.
No Returns, Refunds or Exchanges.
Refunds are processed after our warehouse receives and processes your return.
Exchanges are processed upon receipt of the return.
If your item is damaged, missing, or incorrect, please email
Hello@wooden-ships.com within 10 days of receiving the goods.
- 1. Select the item you’re sending back and choose Return.
- 2. The balance will be refunded to the original method of payment when return is received at our warehouse.
- 3. Print your return label and mail back the original item.
- 4. Once received, we’ll refund back to your original form of payment,
deducting a $10.00 shipping fee (not applied to Exchanges or Store Credit). - 5. Please allow 5-10 days for your refund to be reflected back onto your original form of payment.
- 1. Select the item you’re sending back.
- 2. You’ll be prompted to select a new size or color — do just that!
- 3. Print your return label and packing list and mail back the original item.
- 4. We'll ship the new item to you right away once we receive the returns.
- 1. Select the item you’re sending back.
- 2. Select "Exchange" to select another Item. You will be prompted to scroll through all options and select the item you prefer.
- 3. Print your return label and mail back the original item.
- 4. We'll ship the new item to you right away once we receive the returns.
- 5. If there is a remaining balance, it will be refunded to your original form of payment.
