Returns and Exchanges must be made within 30 days of the Ship Date.
Merchandise must be:
- Unworn and unwashed.
- Free of any scents, stains, or hairs.
- With the original tags attached.
- Purchased through our website (purchases made at a boutique must be returned there.)
- Purchased through our website
(purchases made at a boutique must be returned there.)
Please note that your order may be ineligible for return
if it does not meet these criteria.
All SALE and CUSTOMIZED items are FINAL SALE.
No Returns, Refunds or Exchanges.
Refunds are processed after the returned merchandise is received at the warehouse, inspected, and processed. Shipping to the warehouse can take up to 5 days.
Inspection and processing require additional time.
So please allow about 10 business days
(not including weekends or holidays) from the day your return is shipped.
We strive to process refunds as quickly as possible.
Refunds are processed after the returned merchandise is received
at the warehouse, inspected, and processed. Shipping to the warehouse can take up to 5 days. Inspection and processing require additional time.
So please allow about 10 business days
(not including weekends or holidays) from the day your return
is shipped. We strive to process refunds as quickly as possible.
If your item is damaged, missing, or incorrect, please email
Hello@wooden-ships.com within 10 days of receiving the goods.
- 1. Select the item you’re sending back and choose Return.
- 2. Print your return label and mail back the original item.
- 3. Once the return is received at our warehouse, we’ll refund the balance back to your original form of payment, deducting a $10.00 shipping fee (not applied to Exchanges or Store Credit).
- 4. Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.
- 4. Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.
- 1. Select the item you’re sending back.
- 2. You’ll be prompted to select a new size or color — do just that!
- 2. You’ll be prompted to select a new size or color — do just that!
- 3. Print your return label and packing list and mail back the original item.
- 3. Print your return label and packing list and mail back
the original item. - 4. We'll ship the new item to you right away once we receive the returns.
- 4. We'll ship the new item to you right away once we receive
the returns.
- 1. Select the item you’re sending back.
- 2..Select "Exchange" to select another item. You will be prompted to scroll through all options and select the item you prefer.
- 2..Select "Exchange" to select another item. You will be prompted
to scroll through all options and select the item you prefer. - 3. Print your return label and mail back the original item.
- 4. We'll ship the new item to you right away once we receive the returns.
- 4. We'll ship the new item to you right away once we receive
the returns. - 5. If there is a remaining balance, it will be refunded to your original form of payment.
Start your Return or Exchange online to receive a mailing label to box and ship your items.
You will receive an email when your Return is received and your refund has been processed.
Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.
Start your Return or Exchange online to receive a mailing label
to box and ship your items.
You will receive an email when your Return is received
and your refund has been processed.
Please allow up to 10 business days for your refund to be reflected back onto your original form of payment.