RETURNS & EXCHANGES

All returns and exchanges must be made within 30 days of the Ship Date
and must be in new condition with their original tags attached.
SALE and CUSTOMIZED items are FINAL SALE. No Returns, Refunds or Exchanges.
If your item is damaged or incorrect,
please email
Hello@wooden-ships.com before processing your return.

Only purchases made through the website can be returned
through the portal. Any purchase made at a boutique 
can be handled through the boutique directly.
 

Return or Exchange by Mail
See below for options to
process returns and exchanges. 
Your Refund is processed when our warehouse receives your return.
Exchanges are processed upon receipt of return.


 

REFUND:
  1. Select the item you’re sending back and choose Return.
  2. The balance will be refunded to the original method of payment when return is received at our warehouse.
  3. Print your return label and mail back the original item.
  4. Once received, we’ll refund back to your original form of payment,
    deducting a $12.00 shipping fee (not applied to Exchanges or Store Credit).
  5. Please allow 5-10 days for your refund to be reflected back onto your original form of payment.

 

EXCHANGE:
  1.  Select the item you’re sending back.
  2. You’ll be prompted to select a new size or color — do just that!
  3. Print your return label and packing list and mail back the original item.
  4. We'll ship the new item to you right away once we receive the returns.

 

SHOP FOR SOMETHING NEW:
  1. Select the item you’re sending back.
  2. Select "Exchange" to select another Item. You will be prompted to scroll through all options and select the item you prefer.
  3. Print your return label and mail back the original item.
  4. We'll ship the new item to you right away once we receive the returns.
  5. If there is a remaining balance, it will be refunded to your original form of payment.

Start your Return or Exchange online to receive a mailing label to box and ship your items
You will receive an email when your Return is received and your refund has been processed
Please allow 5-10 days for your refund to be reflected back onto your original form of payment.